Thursday, October 16, 2014

The weekly read

Handing negative comments or complaints in social media

I'm sure that the folks at Penn State University's College of Agricultural Sciences can probably tell you the best way to rotate crops, get the highest yields from your apple trees or grow a thick, lush lawn. But, who knew they had great advice on how to handle negative comments in the world of social media?

Sometimes, people don't like your online presence...
This article offers nine important tips on how to handle negative comments in social media, and offers some smart solutions that can help defuse a bad situation. If you are developing or enhancing a social media communications plan, this is a great model to show your bosses how negative comments can be addressed - and made positive - with the right techniques. 

Tom Iovino, Public Information Specialist
Pinellas County, Florida

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